This privacy policy discloses the privacy practices for http://www.theartisandiabetic.ie  only. I, Anne Daly am the sole owner of The Artisan Diabetic private practice and website.

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The only information I collect is through direct contact with people either in person, through the booking system, email or over the phone and only for the purpose of helping people with their queries.

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• I will only use the information you provide to me for the reasons you contact me and for data analysis for my business (this is generic and your name or details are never used).

• If I refer you to someone else it will only be with your verbal and written consent and I will not pass on your personal information to them.

• If you tick yes on the information form, I may email you occasionally about special events or promotions. If you wish to opt out at any time please email anne@theartisandiabetic.ie and I remove your name from my email list.

• The Artisan Diabetic holds some information about you. This page outlines how that information is used, how we keep it secure and who may have access to this information. This document does not provide exhaustive detail. We are happy to provide explanation or additional information if asked. Please send any queries to anne@theartisandiabetic.ie. This privacy policy was last reviewed in July 2023.

 

How we obtain your personal data:

You provide us with personal data in the following ways:

-       By completing a nutritional therapy questionnaire

-       By signing a terms of engagement form

-       During a nutritional therapy consultation

-       Through email, over the telephone or by post

-       By taking credit card and online payment (the same as every other company)

-       By downloading a free resource, such as an electronic booklet. 

This may include the following information:

-       Basic details such as name, address, email address, phone number and other contact details

-       Details of contact we have had with you such as referrals and appointment requests

-       Medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans

-       GP contact information

-       Bank details are not stored. Payment is through Practice Better (booking system) or bank transfer if you prefer.

 

We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.  

Following completion of your healthcare we retain your personal data for the period defined by our professional association, Nutritional Therapist of Ireland (NTOI).   

This enables us to process any complaint you may make.  In this case the legal basis of our holding your personal data is for contract administration.

 

Information we get from other sources:

We may obtain sensitive medical information in the form of test results from biochemical testing companies.  We use this information in order to provide you with direct healthcare.  

We may obtain sensitive information from other healthcare providers (e.g. Doctor or testing companies).  The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.

 

How we use your personal data:

We act as a data controller for use of your personal data to provide direct healthcare.  We also act as a controller and processor in regard to the processing of your data from third parties such as biochemical testing companies (used for blood, saliva and stool testing) and other healthcare providers.  We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious injury or crime. Also where there is a legal requirement such as a formal court order.

 

Do we share your personal date with other organisations?

We will keep information about you confidential.  We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

-       Our registrant body, NTOI, only for the processing of a complaint made by you.

-       Any contractors that provide a service to us or act as our agents on the understanding that they keep the information confidential (e.g. our booking system, credit card processing).

-       Anyone to whom we may transfer our rights and duties under any agreement we have with you.

-       Any legal or crime prevention agencies and/or to satisfy any regulatory request or if we have a duty to do so and if the law allows us to do so.

- We may share your information with biochemical testing companies, with your consent, as part of providing you with direct healthcare.  We will not include any sensitive information  

- We will seek your express consent before sharing your information with your GP or other healthcare providers.  However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests

 

What are your rights? 

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data. 

If you want to access your data you must make a subject access request in writing to anne@theartisandiabetic.ie. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:

-       Sources from which we acquired the information

-       The purposes of processing the information

-       Persons or entities with whom we are sharing the information

 

You have the right, subject to exemptions, to ask to: 

·      Have your information deleted

·      Have your information corrected or updated where it is no longer accurate

·      Ask us to stop processing information about you where we are not required to do so by law or in accordance with the NTOI or data protection guidelines. 

·      Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us. 

·      Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data. 

If you would like to invoke any of the above rights then please write to the Data Controller anne@theartisandiabetic.ie

 

How we protect your personal date:

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful. 

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. 

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed. 

How long do we hold this data for? 

All records held by The Artisan Diabetic will be kept for the duration specified by guidance from our professional association Nutritional Therapists of Ireland (NTOI).

 

Website technical details:  

a.    Forms 

We use electronic forms on our website making use of an available ‘forms module’ which has a number of built-in features to help ensure privacy. We also aim to use secure forms.

 

In compliance with EU legislation, the following table lists the use of cookies on this web site:

 

Accept Cookies: this is used to store whether you have agreed to receive cookies.

Google Analytics: these cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

Analytics:

 

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of the different sections of our website. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

 

 

I take precautions to protect any information I have about you. Please feel free to contact me if you feel that I am not abiding by this privacy policy or you would like more information.

 

 

Complaints:

 

If you have a complaint regarding the use of your personal data then please contact us by writing to the Data Controller by email at anne@theartisandiabetic.ie and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Office of the Information Commissioner, you can contact them on 00353 1 6395689.